It is recommended to enclose the invoice, advertising and other means with probative value. It can also occur that the claim the establishment provided some kind of internal complaints book. You have to know that you have right to the official since only the official involves a complaint to management communication. If it is made a claim that always be in writing and should be kept any communication (fax, the acknowledgement of receipt,) Article 51 of the Spanish Constitution imposes on public authorities the obligation to guarantee the defence of consumers and users, creating the effective legal framework for the protection of health, safety and economic interests of citizens. Such protection involves creating rapid economic and operating procedures that will enable consumers and users. The elaboration of a uniform model of complaint forms for all activities consisting in making available to the citizen’s products and services, along with the centralization of recipient administrative agencies thereof, responds to the need for effective protection of their rights and interests, thus fulfilling the basic objectives of law 26/1984, of 19 July, General for the defence of consumers and users.
When it comes to claiming how to do it? We can try to settle the dispute amicably talking with the seller or the store or by going to the Department of attention to the client. If it is not resolved is convenient to order the book’s claims, if they still refuse to make easier it we can file the complaint with any Office of consumers, we can go to the administration or the courts of Justice if the claim is through the Association of consumers or the Administration if you can go to mediation or arbitration. Expiring with an award, and if not, would initiate administrative channels ending with the corresponding resolution of the directors. In the event of recourse to the courts, it would end up with judgment. In all cases it is always advisable to eventually go to a professional, an attorney who can help and solve the conflict.